Delivery & Returns
All goods can be delivered anywhere in Ireland within 3-5 business days for free within a 50km radius of our stores, during busy periods of high demand, this may take slightly longer. All orders in Ireland are shipped by Pat McDonnell Paints or a local courier service. If you live outside of the 50km radius of our stores, please contact your nearest store directly for assistance with your order.
Please note that you must be available at the address you provided in your order to sign for and receive your delivery. In the event of you not being available, we will endeavour to leave your order in a safe and appropriate location for you.
Please note that if you place an order on a Friday, your product will not be dispatched until the following working day.
All prices are shown inclusive of VAT (Value Added Tax) as required by European law.
All customers have the right to receive the goods no later than 30 days from the date of purchase unless, for some reason, an alternative date has been agreed upon. However, in the unlikely event that the goods are not delivered within this time frame, we advise contacting us as soon as possible to arrange another date for delivery that is suitable for you, or at this point, you also have the right to cancel the contract and receive a full refund due to the delay.
Whereby the contract is cancelled due to a delay over 30 days, we are obliged to refund you any money that you have paid for products within 14 days of cancellation.
Traceable shipping is not currently available on our website, but you can email us at firstname.lastname@example.org or phone your local store should you have any queries about the location of your package.
Rest assured that we will always endeavour to send your goods in the most efficient manner.
Care and attention goes into the assembly and delivery of all of our customer orders at Pat Mc Donnell Paints, and we want you to enjoy our products too. We strongly advise that customers order tester pots or A4 / A5 paint panels prior to purchasing.
Under European Law, the Consumer Rights Directive ensures a consumer’s rights are protected when you buy from businesses based in the EU, and it is our duty to inform you (Directive on Consumer Rights, Art. 6.1.k) that because all of our tinted paints are bespoke and made to the customer’s order, we cannot offer returns on our paint bought online (or in store).
Tinted Paint made up by Pat McDonnell Paints is exempt from the 14 day ‘cooling off’ period consumers usually have under European Law. This exemption can be found under the Directive on Consumer Rights, Article 16 sub C: “Member States shall not provide for the right of withdrawal set out in Articles 9 to 15 in respect of distance and off-premises contracts as regards the following: (c) the supply of goods made to the consumer’s specifications or clearly personalised.
The Consumer Rights Directive can be found on the EU website Here.
We strongly advise that customers order tester pots or A5 Real Paint Panels prior to purchasing cans of paint, as all sales of tinted paints are final.
However, if your goods are late, or a problem is encountered with our paint, you are entitled to the following rights: The Right to Cancel a Contract If Products Do Not Arrive Within 30 Days of Order All customers should receive the goods no later than 30 days from the date of purchase, unless for some reason an alternative date has been agreed. However, in the unlikely event that the goods are not delivered within this time frame, we advise contacting us as soon as possible to arrange another date for delivery that is suitable for you, or at this point you also have the right to cancel the contract and receive a full refund due to the delay.
Whereby the contract is cancelled due to delay in excess of 30 days, we are obliged to refund you any money that you have paid for products within 14 days of cancellation.
The Right to Return Something That Is Faulty
If you buy something through distance selling, such as online or over the phone, and it turns out to be faulty, then your consumer rights are the same as if you bought it in a shop. However, it is important that our customers are made aware that the adhesion of paints and primers are subject to the surrounding conditions.
Proper surface preparation is crucial to maximum finish performance. The durability of all paints can be impaired by an unsound or poorly prepared surface. Surfaces must be clean, dry and sound before painting, and paint must be stored upright, in dry condition and away from freezing or close to freezing temperatures. We also strongly advise all users to refer to our most up-to-date application advice on the paint can you are using before application.
If for some reason you find a problem with any of our products, please contact us at email@example.com. These conversations are dealt with personally and on a case-by-case basis in a very timely manner. Depending on the issue at hand, expert advice is sought from our suppliers, and our Customer Support Team will maintain contact with you throughout the investigation into the problem until any issues have been resolved—either through returns, refund, swap or simply expert advice on correct surface preparation and application of product for maximum finish performance.
A list of your rights when shopping online is available HERE. If you are in doubt about any part of our returns policy, please do not hesitate to contact us at firstname.lastname@example.org or phone +353 21 432 0200, and we will be happy to help.