Our Privacy Policy

Protection of your personal information is important to us. In this privacy policy we outline how and why we collect, process and store your personal information. 

For the purposes of this Privacy Policy, personal information refers to any information that can uniquely identify an individual.

1.  We collect the following personal information: 

1.2  Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: We process this information for our legitimate business purposes, i.e. to improve access to and functioning of website, to inform data analytics which help us better understand our customers and help us optimise the website for their use. 
Source of collection: collected automatically when you access our website using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our e-commerce processor Aphix. 

1.3 Account information 

Examples of Personal Information collected: name, a valid email address and login data 
Purpose of collection: to make the purchasing process easier for you by allowing you to create a personal account on our website 
This information is processed based on your consent, which can be withdrawn by you at any time.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our e-commerce processor Aphix. 

1.4 Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number, your shopping history.
Purpose of collection: We process your personal data to carry out our purchase agreement with you and to deliver your order to you. This activity includes processing your payment information and delivery address, to provide you with invoices and/or order confirmations, to communicate with you regarding your order and order status, to screen our orders for potential risk or fraud, to process your acceptance of our terms and conditions, to process your shopping history and whether you want to receive our newsletter. 
Source of collection: collected from you.
Disclosure for a business purpose: shared with our e-commerce processor Aphix. 

1.5 Customer support information

Examples of Personal Information collected: name, email, phone number, location and any additional information provided to us via the open field entry of the contact form.
Purpose of collection: to respond to customer queries and provide customer support. This website is using Tidio, a chat platform that connects users with Pat McDonnell Paints customer support team. Email addresses and names collected with your consent are used in order to start a chat with a member of our team. The messages and data exchanged in this chat are stored within the Tidio application. For more information, please refer to their Privacy Policy.

This information is processed based on your consent, which can be withdrawn by you at any time.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our customer support team. Additionally, may be shared with our colour consultants and/or Pat McDonnell Paints store managers with your consent.  

This website is using Tidio, a chat platform that connects users with Pat McDonnell Paints customer support team. We are collecting Pat McDonnell Paints is not making use of these messages or data other than to follow up on users’ registered issues or inquiries. Your personal data will be processed and transmitted in accordance with the General Data Protection Regulation (GDPR). 


1.6 Contact information 

Examples of Personal Information collected: name, email, phone number and general location. 

Purpose of collection:  to send you marketing communication, to keep you updated on events, special offers, products and services provided by Pat McDonnell Paints.

This information is processed based on your consent, which can be withdrawn by you at any time.
Source of collection: collected from you. 

Disclosure for a business purpose: shared with our marketing team. 


2.  Minors

The Site is not intended for individuals considered minor. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

3.  Lawful Basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information as appropriate or necessary under the following lawful basis: 

  • Your consent
  • The performance of the contract between you and our website 
  • Compliance with our legal obligations
  • To protect your vital interests
  • To perform a task carried out in the public interest
  • For our legitimate interests, which do not override your fundamental rights and freedoms

4.  Retention

When you place an order through our e-commerce website, we will retain your Personal Information for our records unless and until you ask us to erase this information. 
For more information on your right of erasure, please see the ‘Your rights’ section below.

5.  Automatic decision-making 

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you. 
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our e-commerce processor Aphix uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:

  • Temporary deny list of IP addresses associated with repeated failed transactions. This deny list persists for a small number of hours.
  • Temporary deny list of credit cards associated with deny listed IP addresses. This deny list persists for a small number of days.

6.  GDPR Subject Access Request      

Under national data protection legislation, a person has a right to be given a copy of his/her personal data. A Subject Access Request must be in writing and we will respond within 30 calendar days.

Any subject access requests should be sent to info@mcdonnellpaints.ie 
or call us on +353 21 432 0200

7.  Right of Rectification or Erasure

Under national data protection legislation, a person has a right to have his/her personal data corrected, if inaccurate, or erased if there is no longer a legitimate reason to retain the data. 
A Right of Rectification or Erasure request must be in writing and we will respond within 30 calendar days. 
Any Right of Rectification or Erasure requests should be sent to info@mcdonnellpaints.ie 
or call us on +353 21 432 0200

8.  Behavioural Advertising

We use your Cookies and similar tracking technology to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example: We use Google Analytics to help us understand how our customers use the website. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

9.  Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. You can view a full list of what cookies we use and why in our Cookie Policy.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

10.  Do not track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

11.  Sharing Personal Information

We may share or disclose your personal information with third-party vendors, professional advisers, and other individuals as we deem essential for the administration of the services and our business. For example: Aphix, the Digital E-commerce processor used to power our online store. You can read more about how Aphix uses your Personal Information here: https://www.aphixsoftware.com/company/privacy-policy.html

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

12.  Changes to our Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

How to Contact Us:
If you require further information regarding our Privacy Statement, please call us or write to us:

Cork (HQ)
Pat McDonnell Paints
Centre Park Road,
Cork
Phone: +353 21 432 0200
Email: info@mcdonnellpaints.ie



Please Note: Paint colours on-screen may vary from actual paint. If unsure, we advise purchasing a colour tester to ensure you are happy with your choice. Our tinted products are made to order and are therefore non returnable.